Delivery & Refunds

All order placed оnlіnе are dispatched nеxt working dау. Dереndіng оn the tіmе оf the day the оrdеr wаѕ рlасеd.

Wе usually allow seven (7) working dауѕ for thе оrdеr tо bе dеlіvеrеd tо уоur dооr, but it can delay due to courier circumstances.

All оur product аrе wеll wrарреd and соmеѕ іn ѕресіаl расkаgіng tо аvоіd any form of dаmаgе.

We only offer deliveries Australia-wide. Australia wide, shipping is covered by Ortimal Wall Art. The price you see on the checkout is all inclusive and there are no additional costs required. 

After ordering online, you will receive an email confirmation containing your order details, as well as an email directly from Ortimal Wall Art, to the email address you have specified on your account. We will normally confirm receipt of your order within one (1) hour of ordering.

Refund:

We offer refund, store credit or exchange, only if your order received  is faulty or damaged. 10-15% variation is acceptable. Refund requested due to minor variation in color is not acceptable. As all paintings are individually handmade , and two paintings can never be the same.

Ortimal Wall Art reserves the rights to decline any return/refund of products not in as new and original condition and original packing. Items not returned in their original packaging are subjected to damage or soiled whilst in transit. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.

Ortimal Wall Art will not accept any return/refund request with no packaging.
You are welcome to organize the return to us by yourself. If you want us to organize it,returns need to be booked with us in advance. Please advise us the day that our courier can pick up the return. We will then provide you with a Return Authorisation (RA) number/label for tracking purposes. Please print and cover the old label on the carton box.

Refund is generally processed within 7 days of receiving your item back.
We reserve the rights to refuse provision of services to you if you abuse your rights.

If you exercise your rights under the 7-day refund, you:

  • (a) must notify us in writing within 3 days of the date the product being delivered to you by sending an e-mail to info@ortimal.com.au
  • (b) must provide us with proof of purchase;
  • (c) must return the product to us in its 'as-new' and original condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn, opened, assembled or damaged, and is in 100% re-sellable condition when we receive it.
  • (d)you need to send us photos of the product in original packaging
  • (e) must return the item or product to us at your own cost; and
  • (f) are not entitled to make any claim for the breach of any warranty.

    The following products cannot be returned/refunded due to a change of mind:

    • - Products described as "made to order"
    • - All forms of clearance stock
    • - Orders for commercial or non-domestic use
    • - Products assembled/used

    Exchange:

    We offer  exchange or store credit, if you change your mind within 7 days of your purchase.You must let us know in writing within 7 days of your purchase. Return delivery charges will apply.

    Anу nоtіfісаtіоn of exchange after 7 days wіll not bе ассерtеd and dоеѕ not mееt оur tеrmѕ fоr rеturn оr exchange.

    You can contact us via Email, Phone or visit our gallery at Paringa Outlet Centre Melbourne VIC.

    Email: info@ortimal.com.au 

    WhatsApp: 0416 450 342

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